Q:  How often do I need to order hot lunch?

A:  Hot lunch will be ordered monthly.

 

Q:  What are the available dates for placing monthly orders?

A:  Open Monday-Thursday on the 3rd or 4th week of the month usually. Please see the weekly school memo for exact dates.

 

Q:  May I cancel a meal once the order has been placed?

A:  Meals may be canceled until noon 2 days prior to the hot lunch day. After this deadline, all sales are final. (Example:  Friday's hot lunch must be canceled by Wednesday at noon.)

 

Q: How do I cancel a meal?

A: To cancel a meal, log in to your account. Click on the student name and click cancel next to the meal.  A credit for the value of the meal(s) will be added to your account.

 

Q: What is your refund policy?

A: We have a "No Refund Policy."  Cancelled meals will result in a credit on your school lunch account. This credit will automatically be applied to your next order.

 

Q: What if I have children in multiple grades?

A: When you add children to your account, make sure you select the right grade from the grade menu and type in the teacher's last name in the proper field for each child.
 

Q: What happens if my child is ill and is unable to go to school, and it is after the cancellation deadline?

A: If your child is out sick, please consider the lunch cost a donation to the hot lunch program.  Sorry, no refunds or credits will be issued as there is no means to recoup these monies from vendors.

 

Q:  Who do I contact if I need help or have questions with the online ordering process or my account?

A:  Danielle VanOverloop | 616-795-8606 | vanoverloopdanielle@gmail.com